Resalers Answer the
Burning Questions
Here are the results
of some of our polls offered in 2006 on Too Good to be Threw.
What
about a store web site? poll,
Oct 27- Nov 3, 2006 |
The
topic was:
Is your shop
on the Internet?
|
Wow! 64% of those responding have a shop
web site! That's terrific! Although I probably should have asked: How
much do you promote your web site to your market area? which is, of
course, key. Unless folks know that you have a site...you might as well
not have. So to you almost-two-thirds, my congratulations, and a reminder
to push push push your site, and use it for announcements, upcoming
events, and all the sales promotional tools you can think of!
Another 31% would like to, if they could only
find the time to do it, or to learn about how it could be done. Perhaps
this might be a popular New Year's Resolution for those shopkeepers. After
all, they probably know that they are missing out on a wonderful way to
communicate with current and prospective clientele.
7% said they didn't think a web site would help their
shops. Possibly they are located in an area where the public doesn't
use the Internet? Maybe they never tire of telling phone callers how to
bring things in, or how to get to the shop, or what they're accepting now?
All these things, and more, can be on your web site. |
Do
you have a business web site?
Yes,
and I'm basically pleased with it (24) |
29% |
|
Yes,
but I need to work on it/ have it worked on (29) |
35% |
|
No.
Wish I did but haven't gotten around to it (16) |
19% |
|
Wish
I did, haven't a clue how to start or what it would cost (9) |
11% |
|
I
don't think a web site would be of benefit to my shop (6) |
7% |
|
Total
Votes: 84
Some
comments from our resalers:
We push our website to everyone who calls to inquire
about bringing in items, it is on our card and all of our advertising.
I love
my web site, I have one for the store and a mySpace one for prom. both
have brought me business, especially on the formal end of things. Although
having the consignor info sheet and policy on line is great when people
call, I tell the basics and direct them to the web for more details.
I need
to keep it more current than I have been, however. |
When
did your shop start paying for itself? poll,
Oct 20-27, 2006 |
The
topic was:
Breaking Even
|
I can't think of a single industry
that can boast of a BE point reached by the majority of its participants
in the first year...yet here we are, the RESALE industry, with 56% saying
they did it! (Well, the respondees to this poll are a very special breed
of resalers: those who care enough to keep their education going on www.tgtbt.com
!)
In addition, within the 15% of respondees who
have not yet completed a full year, 80% are already usually covering
expenses!
I think these figures deserve to be shown to the
next landlord who turns up his nose at resale, don't you?
BTW: Those 5% who have never figured your
Break Even Point: Why are you operating in the dark? |
When
did your shop start consistently reaching Break-Even (covering all
expenses 80% of the time)?
Within
the first year I was open. (54) |
56% |
|
It
took 2-3 years to consistently cover expenses. (18) |
19% |
|
We've
been open 3+ years and struggle to cover expenses. (5) |
5% |
|
Haven't
been open a full year yet but cover expenses usually. (12) |
12% |
|
We
haven't been open a year yet ; seldom cover expenses. (3) |
3% |
|
I
have never figured my BE point. (5) |
5% |
|
Total
Votes: 97
Some
comments from our resalers:
Open 6
months and starting to cover expenses just in the last 2. Yeah!!! Actually
had to move & double square footage.
First
year, never had to add money to our initial investment. Paid back our
investment that first year also. We did not take a draw or salary for the
first 2 years, leaving the money to grow the business.
In my
second year, I revised my thinking entirely. Instead of planning Not to
fail, I began planning to succeed. |
What
about Mondays? poll,
Oct 13-20, 2006 |
The
topic was:
Monday Holidays
|
I can't believe it... 25% of resale shops
still close on Mondays? How do they manage to make the rent? What do
potential consignors do with the pile of underloved items they've gathered
over the weekend? (I'll tell you what they do: they take them to a
charity or toss them in the trash.)
And on Monday holidays, those days that office
and government workers get off, but most retailers are open? You know, MLK
Day, Presidents' Day, Columbus Day... a majority, 51%, of resale shops are
closed? What about all those potential shoppers who have been meaning to
get to your shop, except their working hours are pretty much the same as
your shop hours? You willing to forego their enthusiasm?
And what about "traditional" retail:
you think the malls and the chains and the big boxes run Columbus/ etc Day
sales because people don't shop on Monday holidays?
Sillier still, in my opinion, are those shops who are
open but don't shout it from the roof tops! Unless they need the time
to vacuum, why would they assume that people would think of them? If you
want to be part of the over one-quarter of the open-Monday-holidays shops
who say "business is better than average", let people know that Columbus
Day is a day to DISCOVER MyShop or I cannot tell a lie:
Resale's the REAL Sale!
And if you want to be able to afford a staffer,
so you preserve your two days off? Better be open Mondays. Even if Mondays
weren't so important for take-in and customer service: an average Monday
will increase income 20% over a 5-day-a-week shop. That right there will
pay a salary, right? |
How
do you do on Monday holidays?
We're
open, we advertise it, sales are okay (1) |
1% |
|
We're
open, we advertise, sales are better than average (7) |
9% |
|
Open,
don't advertise, sales okay (19) |
25% |
|
Open,
don't advertise, sales better than average (11) |
14% |
|
We
close. It's a HOLIDAY (20) |
26% |
|
N/A,
we're always closed on Mondays (19) |
25% |
|
Total
Votes: 77
Some
comments from our resalers:
MOST
Monday-holidays are definitely worth being open. I have never advertised,
though - might consider that next year.
Oh, it's
so tempting to close on those days, but for us, it's wise to be open
especially when the holiday means the kids have a day off school.
Although
we've always been closed on Mondays, I've been considering going to being
open M-Sa. I need my two days off, though, so I need to be in a position
to hire more help first.
I have
tried opening holiday Mondays, but my best sales were about $30. and worst
were no sales and no customers.
When I
worked in an office environment Monday holidays were for shopping! So, now
as an owner I stay open - bring those sales on! |
What
makes you do it? poll,
Oct 6- 12, 2006 |
The
topic was:
Why are you a
resale shop owner/ manager? |
How far we have come! I'm bustin' with pride on
behalf of all of you, the Professional Resalers of the World!
I ran this exact same poll in August 2001. The
results were:
"like Christmas"69%
"help folks afford" 20%
"keep closets clean" 2%
"ecology" 9%
and (drum roll here!)
"good money" ZERO %. What do the
changing results mean? That resale is evermore a VIABLE
business: now 17% acknowledge that they make good money. And most of those
folks "graduated" from the "like Christmas" category.
Now, looking forward with glee to what comes in the doors is a joy to us
all and makes the hard work go much more easily, but at the end of the
day, metaphorically speaking, you want to see that stuff go OUT
the door, and the money go in the till. Right? So "good money" SHOULD
be "what you like best about having a shop." Take
a look at your comments and you will see another wonderful aspect of
the industry and again, I'm bustin' with pride over this. You're HAVING
FUN! You LIKE what you do every day (well, almost
every day) and THAT is what life is about. I like to think
that my Products for the Professional Resaler
have helped many shops here, by showing them the easiest, most effective
way to run their shops. Easier = more fun = more profitable...it's a
circle just like the ecology symbol! Yes, I
should have put a choice about liking the clientele, but since
this is a re-run of the 2001 poll, I didn't. But I think that we can
agree, resale shoppers are some of the nicest, kindest folks in town. |
What
do you like best about having a resale shop?
Never
know what will show up: every day's like Christmas! (58) |
59% |
|
I
help folks afford things (17) |
17% |
|
I
help keep the closets of my town clean (0) |
0% |
|
I
believe in the ecology of recycling (7) |
7% |
|
It
makes me good money (17) |
17% |
|
Total
Votes: 99
Some
comments from our resalers:
This was
hard.....because I truly believe in the recycling aspect of Consignment
shopping....But, in the end...for ME....the variety truly is the spice of
life...
this was
a tough one since my original mental answer was that I enjoy working with
clothing and I enjoy people who enjoy good clothing. But since I had to
choose-it was actually a toss between (b) and the recycling thing
I like
all those reasons - but having to choose one, I went with the $!
I am a
shopoholic. With owning my own shop, other people bring their stuff to me
instead of me having to search it out. I get my shopping fix without
actually buying anything because my shop works on consignment. What a
better way to spend the day than finding fabulous things and getting to
know new people everyday.
Kate,
why don't you add a radio button for "all of the above".? That
would be my choice if you did!
The real
reason is that I enjoy the day to day activities of consignment. It is a
very social style of shopping and I like the kind of people it attracts.
It was an affordable business for me to get into and has provided an
excellent income for me. I can afford to buy what I want from myself
whenever I want and I am proud of the way people comment about my shop.
I do
have some of the strangest things show up - items I'm ready to pull off
the floor cause I think it will never sell and someone buys it that day.
What I really like though is helping those less fortunate. There are
individual who can even afford to shop @ a resale store despite the low
prices - so those items I don't carry in my store get sent to the local
Help Center. They really like to see me coming - so I get to help recycle
in that respect even more. |
Mistakes
poll,
Sept 29-Oct 6 2006 |
The
topic was:
What makes resale
shops go under? |
Location, location, location: Sad but
true for those folks who think saving on rent will make their business
succeed. Location does count. And if you think that an inexpensive rent is
a deal, wait until you encounter the reality of how much advertising you
have to do to make up for it! Out of sight, out of mind applies to any
retail business, especially a resale shop, where the shopper cannot be
assured of finding specifically what she came for...it's not like
she'll go out of her way on the chance you have something
great.
A close second, respondees thought, for failure
was not carrying what people want to buy. The trick here is, of course,
that the shopkeeper has to pay attention to what people want. How?
By watching what, how fast, and at what price things sell; by rearranging
categories to feature various items; by finding out why someone is leaving
empty-handed. It's no fun asking someone "What did you hope to find
here today that you didn't?" but it can be a business-saver. Assuming
you write it down, and ask often enough to get a feel for a trend. I,
personally, have never been asked this question.
Only 8%, though, thought that lack of variety or
selection was the cause of shops going out of business. That's the answer
I would have checked. Why? Because whenever a shopper, loyal though she
may be, has a no-hit shopping expedition, it's a black mark on the
business. A few more visits with "nothing for me today", and
your shop has fallen off her shopping radar. Making sure
that your shopper finds something each trip, involves variety and
selection.
I'm proud of you all: no one fell for my
"trick answer" of "I never pay attention to what other
shops do"... because you should. Not to slavishly copy or dismiss
without a thought, but mostly to see how the public reacts to whatever it
is the other shop is trying. |
Think
about shops you know which failed. Based on your observations, why do most
resalers go out of business?
Merchandise
not what potential customers wanted to buy (25) |
29% |
|
Prices
too high &/or never marked down (21) |
24% |
|
Lack
of variety/ selection (7) |
8% |
|
Bad
location (28) |
33% |
|
I
don't know, they were never open when I tried to shop (5) |
6% |
|
I
never pay attention to what happens to other shops (0) |
0% |
|
Total
Votes: 86
Some
comments from our resalers:
The one
shop I have in mind was mismanaged financially. She didn't pay her
consigners or her rent... We pay on demand and are very honest and
transparent with all our customers and consigners.
Another
reason is unrealistic expectations the first year. The people I talk to
who closed expected an easy million!
Most of
the shops I see close, close within the first year or two, having gone
into business expecting it to be easy and the money to pour in ...
So many
reasons! I think the previous shops in my town failed due to many reasons
- no new inventory (so only attracted those wanting to buy used, and not
friends/grandparents/etc.), not enough initial capital committed at the
beginning for advertising, not selective enough and not pricing at
competitive to the nearby city, buy outright and fell into the trap of not
marking down because of concerns of cutting profit. I could go on!
Bad
location is probably the main reason, but I think lack of focus is
another.
Two
specific examples come to mind, one was a less than desirable looking
shop, one was a very nice little shop, but both were in off the beaten
path locations. The nice shop was in a very quaint location but people
just forgot it was there.
Unrealistic
expectations--thinking it's "easy money". |
Income
poll,
Sept 22-28 2006 |
The
topic was:
That jingle in your
pocket |
Well, I personally am flabbergasted.
89% of respondees feel like it's at least a living. And I would guess that
most of the 45% who chose not feeling justly compensated yet were
looking hopefully ahead to the time when they will be, and thinking it's
within easy reach. I am willing to bet that a large portion of the
respondees who checked the third option, haven't even been open a year
yet, so we'll all anticipate bigger- than- expected smiles come December
31.
Good for you! The 44% who earn a comfortable or
more income does my heart good. You've proved to us all, that yes, it's
possible to make a good living in the industry.
Of course, there's one thing to keep in mind.
Shops which are struggling are probably under- represented in our on-line
survey sample...because, maybe, they don't use TGtbT
and Auntie Kate the Blog to refine
their shops. And might that be the very reason they are
struggling? |
With
the profitable season upon us, how do you feel about probable yearly total
income from your business? (Please, only participate if you opened before
Jan 1 2006)
I
am very pleased with my effort/income ratio. (13) |
19% |
|
My
personal earnings are comfortable if not spectacular. (17) |
25% |
|
It's
a living, but I'm not feeling justly compensated yet. (31) |
45% |
|
I
doubt it's possible to ever make a good living off this business.
(3) |
4% |
|
Cash
in pocket isn't my motivation...I do this for other reasons. (5) |
7% |
|
Total
Votes: 69
Some
comments from our resalers:
I'm
sheltering as much profit as I legally can for my retirement and drawing a
comfortable salary after 16 years.
At the
moment, employee expenses are eating up any profit I might make--my kid's
pre-school and elementary school schedules are restricting a lot of my
time. Yet, I will continue this business as long as it's wisdom on my to
continue doing so because I know I can be profitable, perhaps sometime
soon.
I love
this business! There are so many ways to make money. The obvious - from
consignors. But, also from garage sale/thrift items I find on my own, and
also new jewelry & accessories.
Last
year I was very pleased, but now i want to up my goal and make/sell
more!!! always aiming high. |
Appealing
poll,
Sept 15-21 2006 |
The
topic was:
Why do they
choose you? |
Interesting results again in this
poll. Our respondees seem to be saying one thing and doing another.
What do I mean? Whenever resale shopkeepers gather, a lot of talk goes on about how to price things,
even going so far as to ask about specific items. Yet only 8% indicated
that pricing is what brings you the most customers.
Valuing something, but not going out of their way to
GET it... 42% of respondees said that "selection &
variety" is what is most important in driving traffic to the shop.
But alas, in my personal experience, a tiny fraction of shops have
professionally designed and written, motivating "How to Become a
Supplier" information available in their shops. How can a shop
maintain selection and variety without a constant influx of NEW suppliers?
And how does a shop get new suppliers, without developing them?
For what it's worth: I totally agree with our
results on this question. Selection is most important, pricing
LEAST.
If you have the suspicion that a nice how-to
trifold brochure would build your selection and variety easily and with
minimal expense, develop one. If you'd love to have one, but your time and
tools are limited, check out the selection & variety of TGtbT's
Customer Service Brochures. |
Which
of these brings you the most buying customers?
Pricing
(7) |
8% |
|
Selection
& variety (38) |
42% |
|
Look
of shop (15) |
16% |
|
Quality
(9) |
10% |
|
Service
& honesty (22) |
24% |
|
Total
Votes: 91
Some
comments from our resalers:
I think
it's a combination of our look, selection, and service. We go the extra
mile. Women want to feel pampered when they shop and we try our best to
provide!
The shop
is located next to an Antique Mall, We carry everything and people always
comments first on the displays. I combine clothes, toys, antiques,
jewelry, fabric, furniture and tell a story with my displays.
Great
brand names under one roof--what could be better. Well, yeah, if I sold gourmet
chocolate. Hmmm |
IMPROVING
poll,
Sept 7- 14 2006 |
The
topic was:
What
could YOU do better? |
What terrific results! This has been
the real eye-opener poll so far, in my opinion.
Over a quarter of the responses were
for "handling incoming and bookwork more easily"...and that is
the simplest thing on the list to learn. So those people will be having an
easier road to profits simply by brushing up on acceptance routines and
finding better ways to track...
And over half realize how important
building each sale is. You know there are 3 ways to sell more: Sell
to MORE people, sell to them MORE OFTEN, and sell each person MORE. Add-ons,
suggestive selling, and adjacencies are key here.
But what REALLY blows my mind: Only
2% feel that they could learn to make my selection more desirable.
That, to me, reveals a real problem. Because the sad truth about 90% of
the resale shops I visit is: they could use a whole lot more
professional pizzazz, major merchandising, and sometimes, just plain
arranging.
Does YOUR shop shout WOW ?
Tip to test if your merchandising and presentation is all it could be:
Do shoppers consistently choose too much to buy? Do they say Oops, I
guess I picked out too much today? If not...
The first step towards increasing the
amount each spends is to make your selection look more desirable. Get
out your copy of Shop Sizzle and review what you
can do, quickly and inexpensively, to make your merchandise so
irresistible that your buyers will complain:
"I always find too much in here,
every trip!"
|
What
one thing do you wish YOU could do better?
Handle
incoming and bookwork more easily (24) |
26% |
|
Figure
out where to spend my advertising budget (6) |
7% |
|
Create
more compelling ads, fliers, etc (9) |
10% |
|
Make
my selection look more desirable (2) |
2% |
|
Increase
the amount each buyer spends (50) |
55% |
|
Total
Votes: 91
Some
comments from our resalers:
My
feeling is, from reading the posts, that I am not selling enough to each
customer....and I don't know how to change that....I wish I did.
Taking
new items stresses us out every season. There has got to be a better way.
I'd like
all of the above please!
Each of
the first 4 choices leads to the 5th choice, so I go with that. Because
overall, isn't increased sales what we are all looking for.
|
Outshining
the competition poll,
Aug 31- Sept 7 2006 |
The
topic was:
What makes your shop better? |
Kate goofed! Of course one of the major
reasons suppliers bring you their items is because it's easy. (See
the comments from our resalers, to the right...) And the easiest way of
all to make dealing with your shop easy is by not having appointments
and not setting limits on numbers of items brought in. Goodness,
that's how my shop thrived...how could I have forgotten?
Possibly because it is so
"old-fashioned" to try to bend clients to your will
nowadays. Way too much time-pressure and calls for their attention in
people's heads nowadays. The shop that requires appointments every time,
severely limits incoming hours, or sets numerical limits will never be a
rip-roaring success.
But yes, it's hard to cope with
"on-demand" incoming. That's why I developed the concept of
Drop-&-Run and offer the Drop-&-Run Kit.
|
Why do your SUPPLIERS (consignors, sellers, donors) come to you instead of your competition?
I pay a higher percentage (5) |
7% |
|
I have more customers so I sell faster &/or
for a better price (11) |
15% |
|
I "put my name out there" more often:
ads, promos, direct and email, PR (11) |
15% |
|
I pay out on demand whenever, any amount (14) |
20% |
|
My shop is in a better location &/or more
visually appealing (30) |
42% |
|
Total Votes: 71
Some
comments from our resalers:
More importantly; no appointment needed! Others in the area have
restrictive receiving policies that make it difficult to consign with
them.
The real biggie is: They can drop and run. Everyone else requires
appointments, and sets limits on amount.
I believe I have "earned" a reputation of good return,
organized business practices, easy procedures and customer oriented
policies. I also have a big name in the local market through constant
marketing.
I get a lot of great feedback about paying out a dollar or $200 in cash
whenever they want - it makes it feel more like a buy outright shop
|
Investing
in my business poll Aug 24-31 2006 |
The
topic was:
If I were a rich man.... |
Overwhelming choice: The top 2
choices, advertise and remodel/move, got 64% of the votes. What might this
indicate? That you should
have a plan for these areas of expense, and put any
extra cash there. For example: I made "extra" this week,
let's double up on our ads... or Pull out the wish list, let's buy
that jewelry case! Or Put it away for moving. There's, literally,
a FORTUNE waiting for you in the many and varied Products
for the Professional Resaler. A tiny investment here... and of course,
using these Products to improve your shop... can make many, many more
times $10,000 in your business.
One comment was: "Hmmm. A trip to Mexico wasn't on the
list...." Actually, I did have a choice like this in my first
draft of the poll, but after all...we're here to learn about our
businesses, huh? Anyone call loll on a beach with no instruction
whatsoever! LOL
My comment: 20% less people took
this poll than the previous one. Is that because A: $10,000 was too small
an amount to consider, or B: because $10,000 was unbelievably too much,
and some of you couldn't imagine investing $10,000 more into your
business?
|
If I had $10,000 to invest in the biz, I would
Advertise more (23) |
26% |
|
Remodel or move my shop (34) |
38% |
|
Buy new merchandise to resell (13) |
15% |
|
Spend it on several big promotional events (3) |
3% |
|
Hire more help (16) |
18% |
|
Total Votes: 89
Some
comments from our resalers:
I'd
turn it into about $30,000-$40,000 selling jewelry!
This
was a hard one for me to answer because I would probably do a
combination...Good question, Kate. Keep them coming and keep
us thinking.
You
don't know how important location, Location, LOCATION is until
you've made a wrong move/choice
|
Making
money poll, August 17-24 2006 |
The
topic was:
Making more money in one simple step |
And the winner is.... Over half the
respondees realize the importance of encouraging repeat visits. That's
good. If you'd like to increase your success in this area, 229
Promotional Ideas and Promote
with Pizzazz will spur your enthusiasm.
But gee willikers! Don't forget you need to attract
more customers constantly. Why? Sad but true: No matter how great
your customer service, how happy each customer is with your selection,
prices, hours, ambiance, on and on...
You are going to LOSE them. For a thousand
reasons. They move. They find a better way to spend their time and money.
They get a different job and no longer drive by your shop every Thursday.
And the biggest reason of all? They FORGET you. If you want to
protect the business you have now, you need to attract new people
constantly and remind "regulars" to come in. If
you're not doing that, you're losing business. Advertising and promotion!
Do it! Reread your Windows that Sell!
and put those 65 AdStarters to work
for you.
More selection was chosen by only 11%. Yet how
many people who come into your shop to shop...leave empty-handed? Find out
why and fulfill their needs. The Customer
Survey Kit is your first step to finding out how to get more folks to
buy, every time.
|
The single best way to make more in this biz is to:
Be open more hours (3)
|
3%
|
|
Carry more selection (12)
|
11%
|
|
Attract more customers with
ads & promo (23)
|
22%
|
|
Build repeat visits & large purchases (61)
|
58%
|
|
Cut overhead & cost of goods (7)
|
7%
|
|
Total Votes: 106
Some
comments from our resalers:
People
need to hear your name again and again and again. Advertising &
promotions do this.
Build
repeat visits by spoiling your best customers. I usually give them free
stuff, and also remember their name, and ask them about their family.
Offering
something more than bankers hours expands business dramatically.
I try
to build loyal customers - and it's paying off! They bring their friends,
their coworkers, their visiting relatives - it all adds up. Remember their
names, their kids names, ask about how such and such a product you sold
them is working, be open with returns, upsell without being pushy!
We
have a frequent shopper program that has been very successful! The repeat
business is wonderful and they usually bring a friend so word of mouth
gets more to our store. Then when they get in and see what we have and
learn about the frequent shopper program they almost always get excited
and sign up and come back for more!
|
Resalers'
Poll, taken August 10-17 2006 |
The
topic was:
Is it winter yet? |
Our first poll. Many resalers cling
to the idea that they MUST sell clothing for immediate use only, and
therefore their incoming-season selection and marketing lags far behind
the new-merchandise stores.
This poll, taken mid-August, shows that
almost half of the respondees do not plan to offer winter coats until
October 1 or later. This, despite the fact that winter coats are
introduced in new-merchandise stores in July, and will be discounted
in most locations for the Columbus Day weekend, the second week in
October.
What can we learn from this poll?
This reluctance to fulfill shoppers' desires
as they are fed by new-retail displays, media focus on the upcoming
season, and magazine and web advertising, costs resalers in many ways:
* Resale shops are not seen as
fashion-forward, since they are showing the outgoing season's
clothing.
* Suppliers, whether consignors, sellers, or donators, do not realize that
they should bring in the upcoming season's items now.
* And worst of all, the resale shops who do not offer the incoming
season's goods when customers are starting to buy, are in effect inviting
their customers to shop elsewhere, and to spend too much...thus
leaving less in the family clothing budget for spending at their favorite
resale shop!
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When will you put out winter coats in your shop?
I have them out now (22) |
21% |
|
By September 1 (33) |
31% |
|
By October 1 (42) |
39% |
|
Are you kidding? November! (5) |
5% |
|
It's not cold here til December (5) |
5% |
|
Total Votes: 107
Some
comments from our resalers:
I
have sold 1 mink coat out of the store and 2 on Ebay and this was in July!
I always think the unusual is going to appeal to someone!
Here
in Ohio people are already looking for them. We opened in September last
year and they sold like hotcakes.
yes,
it just seems WRONG to put winter coats out when it's 90 degrees, but
that's when you want customers to know you carry them, so when it gets
cold, they remember you!
We
do not take winter coats, they just don't sell well enough to justify the
space they take up
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